On February 2, 2026, the California Supreme Court (“Supreme Court”) issued another ruling in the ongoing effort to define what must occur for an employer and an employee to enter into a valid, enforceable arbitration agreement. In Fuentes v. Empire Nissan et al., the Court considered whether an arbitration agreement presented to an employee in typeface so small as to be “almost illegible” could be considered “substantively unconscionable.”
Background
California courts have long held that arbitration agreements may not be enforced if a party shows “unfairness both in the procedure by which the contract was formed,” referred to as procedural unconscionability, and “the substance of its terms,” referred to as substantive unconscionability.
Procedural and Substantive Unconscionability
Procedural unconscionability is found when the circumstances surrounding the formation of the contract are deemed unfair, such as the format in which it was presented to a party, whether the party was given a meaningful opportunity to review the agreement before signing, and whether the party was in a position to negotiate the terms of the agreement. Substantive unconscionability is evaluated by determining whether terms are fair in the commercial context in which the agreement was presented. A party seeking to avoid the arbitration agreement terms must show both procedural and substantive unconscionability, but the more one element of unconscionability is shown, the less the party must show of the other to meet its burden to show the contract should not be enforced.
The Arbitration Agreement and Court Battle
When plaintiff Evangelina Yanez Fuentes (“Fuentes”) applied for work at Empire Nissan, she signed an application and screening documents that included a provision that mandated “all disputes which may arise out of the employment context” must be arbitrated. The arbitration agreement was “printed in very small font and its text [was] so blurry and broken up that it [was] nearly unreadable.” The arbitration provision was a “lengthy, densely printed paragraph filled with legal jargon and statutory references.” Further, the document was presented to Fuentes as part of an application process with other documents and she was encouraged to hurry to complete the process. She was “not offered an opportunity to ask questions” and “she did not receive a copy” of the arbitration agreement.
Two and a half years after hiring Fuentes, Empire Nissan terminated her employment, and she sued. Empire Nissan moved to compel arbitration. The trial court denied Empire’s motion for arbitration and found that the “agreement’s text was barely legible,” “it was difficult to understand,” and Fuentes was not given a meaningful opportunity to review or negotiate the agreement. The trial court found a “very high degree of procedural unconscionability.”
Empire appealed and the appellate court reversed the trial court. The appellate court relied on the principle that “federal and California law strongly favor arbitration” and, therefore, as “there is no substantive unconscionability,” the appellate court “need not … address procedural unconscionability.”
Supreme Court Review of Lower Court Decision
The Supreme Court granted review to determine whether “small, difficult to read print supports a finding of substantive unconscionability as well as procedural unconscionability” or if “tiny and unreadable print is a problem of procedural unconscionability and should not be double counted as a problem of substantive unconscionability.”
The Supreme Court held that the “contract’s format generally is irrelevant to the substantive unconscionability analysis, which focuses on the fairness of the contract’s terms, but that courts must closely scrutinize the terms of difficult-to-read contracts for unfairness or one-sidedness.”
The Supreme Court also stated that arbitration agreements are not due any greater deference than other contracts when evaluating unconscionability.
Ultimately, the case was remanded to the trial court for further consideration in light of its decision. In a footnote, the Supreme Court also encouraged the California legislature to specify “requirements for employment contracts that promote legibility and comprehensibility.”
Takeaways
The Supreme Court’s holding provides guidance distinguishing between the two tests of unconscionability that an arbitration clause must meet to be enforced. First, to satisfy the procedural requirements an arbitration agreement must be presented to a party in a manner that allows them to understand and meaningfully consent to the agreement to arbitrate and waive their access to the courts. Second, the terms of the agreement itself will be evaluated for the fairness of their terms and their compliance with the statutory requirements for an arbitration.
However, the guidance of the Supreme Court also suggests that an employer can greatly increase the likelihood of enforcement of its arbitration agreements if it does not bury its arbitration clause in its documents or confuse the matter by hiding the arbitration clause in overly verbose or confusing language. Instead, employers should ensure the arbitration clause is clear and written using plain language that conforms with the rest of the type in the agreement. Further, an employer should ensure that the arbitration process set forth in the agreement: (1) complies with legal requirements for arbitration proceedings set forth in the California Code of Civil Procedure and Federal Arbitration Act; (2) appropriately allocates the arbitration costs between and the employee and employer; and, (3) otherwise provides an arbitration process that is fair to both parties. By doing so, an employer can ensure that their agreements are enforceable and the matter will be decided in arbitration and not in courts.
If your company has questions about its arbitration agreements or any other related topics, please feel free to contact us.